yeah, here in California, if I wanted to take legal action, I'd have to take them to small claims court or The People's Court....hell, I'd prolly hit up Judge Judy!
all jokes aside, legal action here in the US is typically drawn out and in the end, only lawyers are guaranteed winners. Fortunately, we have social media, forums, and the internet in general to warn others. My hope is that this post brings enough attention so future would-be buyers are aware of their poor business ethics.
The thing is, you can actually accomplish a great deal without legal action. Just letting the head honcho know what's up, for example, will prompt them to weed out the squeaky wheels and at the very least, provide you incentive to ensure you don't spread the word to their other customers.
This is, however, assuming the company owner prefers to stay in business.
It's sunshine peat moss, who build an excellent reputation for decades. Ironically back in the 90's and early 2000's, every last bag of sunshine peat moss was GOLD. Today, these guys probably harvest from several different fields, so their quality is inconsistent. Today, Some bales are amazing, while most are garbage.
The plantman: you may very well be correct. I'm not sure if this is just the 2 individuals that I contacted or if it's a company-wide culture. I chose to go to the public because it has a lot more pull and forces them to do something about it. If they're serious about their business, they will contact me, and turn me into a long term customer by taking care of their error and finding me good peat! Apparently, their mission is to "supply [us] the goods to keep [us] growing" and I'm still looking for good peat!!!
Last Edit: Jul 22, 2015 13:02:40 GMT -5 by meizzwang
This whole peat moss contamination issue combined with those folks who have a big issue with peat mining in the first place is becoming more of a problem to cp growers all the time. Right now I have to tell folks to rinse consumer grade peat before using it, or buy their soil mix from a cp dealer. Many do that anyway, and we appreciate the business, but it's just one more stumbling block for a new grower. More research needs to go into finding a good peat substitute (Coir doesn't count!). It would also help if peat producers were pressured into having analysis of the salt content of their peat they sell. The stuff with higher salt content is fine for potting soil mixes, but for growers of more sensitive plants like all of us, I'm fine paying a bit more if I know the quality is good. It's BS to go through what you did just to get the right product.
If you're growing crops professionally and injecting fertilizers, you have to know what's in your soil when you get it. These are unknown salts, so even for other crops, it's risky to purchase peat that's inconsistent in quality. it's also another step to have to send samples to the lab every week just to find out what fertilizer concentrations and ratios of N,P,K/micro nutrients to inject. It becomes less cost effective compared to consistently buying peat that's low in TDS aka good quality. I remember in Europe, various soil brands offer an analysis of their mixes so that consumers know what they're getting.
AHS may not know what's going on, but their suppliers are damn aware of what they're doing. They're in the soil business and are making millions by selling such large volumes to retailers, but they may be cutting corners to maximize profits. They're selling the sub-par crap to the general public at a very low price. They have different grades of peat (based on particle size) but I'm not sure they're putting the effort in to separating the low ppm peat from the really salty stuff....hard to know because I've never purchased the very good quality stuff in recent times. Only reason I know it exists is because that's all they used to sell back in the day.
That's some pretty terrible customer service there. Obviously I agree that you shouldn't have had to pay anything in the end. I would also agree with attempting to contact a higher up if you can get any contact info or the current contacts to put a call through for you. Which very well may not happen. It seems in companies like this the same people that treat you like garbage also often act as a screen for talking to anyone who may actually care.
Good luck finding some good peat. I know Sun Gro makes a professional grade line that is supposedly quite nice quality, it seems they even package it under some of the other brand names to sell more to the general consumer. For a whole pallet though you probably wouldn't need to go that route. www.sungro.com/professional-products
Alexrod: the bad peat I received was originally from Sungro! AHS is the middleman. Sungro has several different sub-brands, although I haven't tested any of the other ones. I was informed that Sungro likely has a minimum order of several pallets, which requires having good storage space. Completely dry peat can last decades, but most fresh peat bales that I've seen in the past few years have a small water content (for ease of use, packing, etc), which drastically lowers its shelf life.
Dozer: your plants will have leaf tip burn within weeks of using poor quality peat. other symptoms are rhizome rot and root tip burn.
Their typical sunshine brand peat has never been too great around here. I believe the stuff in the black bales is the pro grade. That is what to keep an eye for. Fafard is one of their more common sub brands around here, I believe they have a pro grade as well as a regular grade organic peat under that name.
People have to feed thier family's. Shut them down.
Um? You're saying that people have to feed their families, but that you should shut down a company with thousands (likely tens of thousands) of employees because they delivered a batch of bad moss? How, exactly, does that make sense? What about all the employees' families?
Now, I don't want anyone to think that this company should get away with it; I agree that they offered Mike atrocious customer service, but the thing to do is to let the company (or the head thereof) know that if they don't do better, they will lose your business. But trashing them, shutting them down because of a few bad employees? That's just wrong.
Mike, you are doing the right thing, but letting the head of the company know how much (potential) business he has in the Carnivorous Plant grower industry ought to take it into perspective. If they do a good job, then ka-ching. But if not, they lose a ton of business because of the reach of online forums.
Last Edit: Jul 25, 2015 13:35:55 GMT -5 by katyadog1
Being a leuco, I'm sure it will look good one way or another. ~ Adam
Post by billredlionpa on Jul 25, 2015 15:10:09 GMT -5
I'd write a google review. Just go to google maps and the screen below will be an option:
It looks like they have two locations that show up on google maps. Hey, you will be doing the company a favor in the long term - every person associated with the company who cares will check it eventually. I've known of companies finally taking action and reaching out to customers once they have sustained bad google reviews. I don't know about you, but I never shop anywhere unless I check out the reviews first.
I've seen your posts on this forum for about a year now Mike, and I know you are a patient forgiving person. In this case, there is nothing wrong with hitting the SMITE button
stu: Hi Mike: I’m pleased to report that the S. rubra wherryi Chatom Giant you sent has arrived in great shape as did the bonus plant from NC. Both are now back under southern skies and are feeling warm, humid, and at home again. Thanks!
Jul 22, 2020 13:21:21 GMT -5
sanguinearocks101: I am planning on doing an order from Mike... and I’m on a budget, some of the hardest decisions I’ve ever made
Aug 27, 2020 8:28:29 GMT -5
sanguinearocks101: What are good plants to make hybrids with S. luecophylla with? Im looking for dark colors.
Sept 10, 2020 18:46:52 GMT -5
adaetz100: Sarracenia purpurea tends to add a lot of red/purple to its offspring, but there are some lovely dark red flava x leucophylla crosses too. Look up 'Royal Ruby' if you're not familiar with it already--it's a natural flava x leuco hybrid
Sept 22, 2020 20:15:04 GMT -5
sarrseens: How about $50
Oct 3, 2020 10:35:54 GMT -5